Free new replacement for any broken case, and free repair service within one year.
Charged repair service after one year. Please contact service center for details.
All components can be repaired except the following.
- 箱體的刮傷、變形 / Scratch or distortion of the case.
- 箱內襯布污漬、破損 / Torn or stained lining
- 拉鍊齒縫斷開、脫落 / Damaged zipper
Please keep your invoice/receipt (or photo receipt) for warranty service.
Please join Line@ for any service request.
客服/維修中心 (Service Center)：新北市221汐止區大同路一段237之8號1樓
Address: 1F-8, No.237, Sec.1, Datong Rd., Xizhi Dist., New Taipei City
服務時間 (Service Hours)：週一至週五 Mon~Fri 10:30am~17:30
客服電話 / TEL：(02) 2641 7199
Call our service center for help if you forget your lock combination. Or cut off the zipper puller to open the case.
Claim to the luggage counter if you found luggage damaged in the airport.